Question 1

Can my price go up later?

Accepted Answer

If you subscribe on a launch or promotional price, that price stays locked while the subscription remains active and uninterrupted. Standard plan pricing may change as described in our Terms. If you cancel and return later, the price available at that time applies.

Question 2

Is there a setup fee?

Accepted Answer

Only if you want us to do the setup for you. Signing up and running EzyCore yourself costs nothing beyond your plan, and the 15-day trial needs no card. If you would rather our team imported your catalog, configured your locations, VAT and storefront, and trained your staff, that is a one-time setup service — scoped and quoted for your business before anything is charged.

Question 3

How does billing work?

Accepted Answer

Plans are billed in BDT — pay by bKash, card, or other local methods. Every plan is available monthly or yearly; annual billing costs less per month. New workspaces start with a 15-day free trial, no card required.

Question 4

Is the online store included?

Accepted Answer

Yes. Every plan includes the full online store — your branded storefront, online orders, coupons and campaigns, Pathao, Steadfast and eCourier delivery, and a free EzyCore subdomain. You can also connect a domain you own; domain registration and renewal are not included. Growth adds synchronized inventory, and Business adds counter sales using that inventory.

Question 5

Can I change plans later?

Accepted Answer

Yes. Upgrade or switch to yearly billing at any time from your workspace billing settings and it takes effect immediately, with the difference prorated. Downgrades and switches back to monthly take effect at the end of your paid period, so you keep what you have already paid for. Your data is preserved either way.

Question 6

What counts as a tenant?

Accepted Answer

Each business that signs up gets one isolated, branded workspace. Your plan limits — locations, users, products — apply within your own workspace only.

Question 7

Is my data isolated from other businesses?

Accepted Answer

Completely. Every workspace's data is tenant-isolated; no business can ever see another's products, sales, or records. Security and isolation are core to the platform.

Question 8

Do you offer support?

Accepted Answer

Yes — every plan includes the same full support. During launch we respond fast and help you get set up.

	Start	Growth	Business
Plan limits	Start	Growth	Business
Locations	1	2	∞
Staff	3	8	∞
Products	1,000	10,000	∞
Online orders / mo	∞	∞	∞
Storage (GB)	2	10	50
Plan capabilities	Start	Growth	Business
Accounts & transactions	Included	Included	Included
Barcode scanning	Included	Included	Included
Invoice printing	Included	Included	Included
Returns management	Included	Included	Included
Online storefront	Included	Included	Included
SMS notifications	Included	Included	Included
VAT management	Not included	Included	Included
Combo products	Not included	Included	Included
Multiple locations	Not included	Included	Included
Purchases & suppliers	Not included	Included	Included
Stock tracking	Not included	Included	Included
Counter sales (POS)	Not included	Not included	Included
Expiry tracking	Not included	Not included	Included
Unit conversion	Not included	Not included	Included
Included on every plan	Start	Growth	Business
Storefront themes & colours	Included	Included	Included
Free EzyCore subdomain & hosting	Included	Included	Included
Connect your own domain	Included	Included	Included
Bangla & English storefront	Included	Included	Included
Cash on delivery & bank transfer	Included	Included	Included
Coupons & discount campaigns	Included	Included	Included
Facebook Pixel	Included	Included	Included
Abandoned cart list & drop-off funnel	Included	Included	Included
Delivery risk check on COD orders	Included	Included	Included
Pathao, Steadfast & eCourier booking	Included	Included	Included
Automatic courier status sync	Included	Included	Included
Customer records & order history	Included	Included	Included
Sales & profit reporting	Included	Included	Included
Roles, permissions & two-factor login	Included	Included	Included
CSV import & export	Included	Included	Included

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